LiveStats Frequently Asked Questions

 

We will turn off the LiveStats server on 3/15. DeepMetrix was bought by Microsoft, who are ending support for Livestats.

We are now using SmarterStats.

LiveStats (Statistics Server):

How do I log in to LiveStats?
How do I get daily web statistics summary by e-mail?
How do I stop others from viewing my web site's statistics without a username and password?
How do I get more information on LiveStats?

Billing:

Why does the bandwidth usage on my invoice not match what LiveStats tells me?

WAP (Wireless Application Protocol):

Do you support WAP?

 


LiveStats (Statistics Server)

How do I log in to LiveStats?
Go to the statistics server web page at http://stats.cartama.net.

If your account was created before Jan 1st 2003, enter the username for your web site in the "Server ID" box and click the Login button. Some accounts do have a username and password, which you will need to enter.

If your account was created after Jan 1st 2003, enter your domain name (without the www, e.g. mydomain.com) in the "Server ID" box; your username and password are the same as when your web site was initially set up. Click the Login button.

How do I get weekly and monthly web statistics summaries by e-mail?
Log in to LiveStats (see above), then click on "Site Admin" at the top right of the page.

If there are no users listed, click on "Add User". Now enter a username, password, e-mail address, check one or more of the summary boxes, and click Save. Use a password you will remember! Preferably the same as for your web site. You can use this username and password to protect access to the web statistics too (see below).

If there are users listed, click on a user. Enter your e-mail address and check one or more of the summary boxes, and click Save.

Some accounts do not have a Site Admin button. Call or e-mail and we'll fix it.

How do I stop others from viewing my web site's statistics without a username and password?
Unfortunately, you can't change this setting via the web interface. If it is turned on for your account, call or e-mail and we'll turn it off.

How do I get more information on LiveStats?
The vendor has a help page here.

Billing

Why does the bandwidth usage on my invoice not match what LiveStats tells me?
LiveStats measures the bandwidth usage in a different way to the billing system and excludes some types of hits. Your bill is more accurate -- it includes all web site usage, and FTP usage.

WAP

Do you support WAP?

Both the e-mail server and the Livestats Statistics Server support WAP. They are at www.cartama.net/pocket and stats.cartama.net, respectively.