Billing Information

 

Billing Information

  • All prices are in US Dollars.

  • If your address is in Texas, you must pay sales tax unless you have an exemption certificate.

  • We accept payment by US check, Discover, Visa, MasterCard, American Express and PayPal.

  • If you give us your credit card number, we will retain it within our billing system and use it to automatically pay your account as needed. If you wish, you can turn off automatic payments or remove the card from our system.

  • Payment by credit card is preferred because it allows domain names to be renewed immediately. If you pay by check it's possible your domain will expire before we receive your payment.

  • Mail check payments to:
        Cartama Consulting LLC
        Billing Dept.
        PO Box 780354
        San Antonio, TX 78278
        USA
    Please write your account ID number on the check -- it's on the Order, below the date.
     

  • We will send you an email invoice each month a few days before your account expires, and automatically charge your credit card (if you have one on file set to allow recurring payments).

  • If no payment is received within 30 days of billing, we reserve the right to shut off your site and delete all the contents including, but not limited to, web content, files, usage history, databases, emails, SSL certificates, etc.

  • If your check is returned unpaid we will bill you for the fees charged by our bank, plus a $20 handling fee. Further non-payment or bad checks may result in your site being deleted (see above).

  • If you purchase a domain name from us we will automatically renew it each year a few days before the anniversary and automatically charge your credit card (if you have one on file). If you no longer want a domain name it is your responsibility to delete the corresponding subscription from the control panel at least 15 days before expiry. We cannot obtain a refund from our domain name vendor for domain renewals, and therefore we cannot refund you.

Understanding the Emails We Send You When You Sign Up

  • When you first sign up for an account, we send an email with the subject "New account created for ...". This is a reminder of the username (your email address) and password, and the location of the Control Panel. You should keep this for future reference.

  • Next we send an Order Notification email. This shows what you are paying for and how much you will be charged.

  • Once you have paid for the Order, you will receive an invoice with a zero balance, to confirm that your account is up to date.

  • At this point your account has been created and is ready for use. Log on to the Control Panel, go to the System tab and adjust settings as needed.

Orders, Invoices and Statements

Seven days before your current subscription expires, we send you an Order, containing a description of the service, the service period, and an amount. When you pay the amount shown on the Order, you are choosing to renew  the subscription for the service period. Once payment is received, the billing system sends you an Invoice with a $0.00 balance.

In some (unusual) cases we will click the button in our management web site marked "Process Order Immediately". In that case, the billing system will send you an invoice for the full amount.

An Order is basically an invitation to continue the subscription. If you pay the Order, or we process the Order for you, you will receive an Invoice.

An Invoice shows that the Order has been accepted, your service has been renewed, and how much remains to be paid.

Once per month you will receive a statement showing the activity on the account for the past month. The statement can be confusing because it shows both the Order and the Invoice with the same amount, whereas, as explained above, the Invoice just shows that the Order has been accepted.

Each Order, Invoice, Statement, etc has two numbers on it, a Document Number, and an ID. Unfortunately, some of the documents generated by our billing system show only the Doc. No., and some show only the ID. Some show both. We know this causes a lot of confusion (for us too) but we can't change it. It's built in to the billing system and can't be changed through any of the configuration screens. We apologize for the inconvenience this causes. If you need an explanation of a billing email, please contact us.